If you would like to return all or part of your order, please click here
to contact customer support. Be sure to provide your name, order number, and item(s) you would like to return.
Once we receive this information from you we will send you a return authorization number that must be clearly labeled on the return package.
We are unable to exchange item(s) in your order. If you would like a different size, color, or a different item(s) you must return the original item(s) and place a new order. Unless you received the wrong or damaged item(s)
you will be responsible for the cost of shipping item(s) back to us.
All items must be returned within 14 days of purchase for domestic orders (orders shipped within US), and 30 days for international orders (orders shipped outside of the US). Returns must be in a re-salable condition (unwashed,
unworn, and odor-free). All sales are final for underwear, socks, CDs, DVDs, vinyl, digital downloads, tickets, and shrink-wrapped items unless otherwise noted. Your return will be processed within 1-2 weeks of arrival to Merch Direct.
Once you have a return authorization you may send your return to:
Attn: Returns Department
54 Drexel Dr.
Bay Shore, NY 11706