Current issues

• Free digital downloads
• Prepaid cards
• 2018 Holiday Shipping Cut-Off Dates

Shipping

• Customs charges
• International orders
• Processing time
• Shipping costs
• Shipping times

Payments

• Accepted forms of payment
• Declined orders
• I was charged twice
• Unauthorized or fraudulent charges
• Temporary Authorization

Returns & Exchanges

• Concert/show purchases
• Return policy
• Wrong item/order received

Order Information

• Order Status
• Order modifications
• Preorders
• Fraud/Why was my order canceled?

General Information

• Contact information
• Contacting Merch Direct bands & arti...
• Item restocks
• Sizing Chart
• International Orders that are Unclaimed/...

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