Declined orders


When an order is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor is testing to confirm that your credit card account is active and has credit available to accommodate the order. 

This may look as if you have been charged, but we have not removed any money from your account. 

If your order was declined, this temporary transaction will be removed within 30 days after it first appeared, however, we usually find that these authorizations stop affecting your balance within 6-8 business days. 

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