Declined orders


When an order is attempted, a temporary authorization may be placed on your card. This occurs when our payment processor is testing to confirm that your credit card account is active and has credit available to accommodate the order. 

This may look as if you have been charged, but we have not removed any money from your account. 

If your order was declined, this temporary transaction will be removed within 30 days after it first appeared, however, we usually find that these authorizations stop affecting your balance within 6-8 business days. 

Please note we are unable to tell why an order was declined, you would need to contact your bank/credit card company directly for that specific information.

To prevent this from happening in the future, make sure you billing information you provided matches your credit cards' statement exactly. If you have an apartment number, please make sure you place it in address line 2, not 1. Your CSC or CVC security code needs to be correct as well. If you have a middle initial on your card, that should be provided as well. 
 
We do NOT accept gift cards/pre-paid cards of any kind. For international orders, the billing and shipping address must match what your bank has on file.
 


 
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