Return policy

We do not do exchanges.  If you would like to return an item, please go here to submit a support request: http://help.merchdirect.com/customer/portal/emails/new   

Be sure to include your order number, what item you would like to return, and the reason for the return.

Your return will be processed within 1-2 weeks of arrival to Merch Direct. Please feel free to contact us with your order number to know the status of your return.

All items must be returned within 14 days for domestic orders, and 30 days for international orders. Returns must be in a re-salable condition (unwashed, unworn, and odor-free).  All sales are final for underwear, socks, CDs, DVDs, vinyl and all other shrink-wrapped items unless otherwise noted.  

Returns may be sent to:

Merch Direct
Attn: Returns Department
54 Drexel Dr.
Bay Shore, NY 11706
United States

Please note that we ask that the customer cover the cost of the return.  

help@merchdirect.com
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